- Nature of the Product and Instant Delivery
All products available on www.zenmatchpop.com are full-version digital puzzle games designed for personal entertainment.
One-Time Purchase: Every transaction is a one-time purchase for a specific digital asset. There are no recurring charges, hidden subscriptions, or automated renewals.
Delivery Method (Instant Automated Delivery): We operate an automated fulfillment system. Upon successful transaction confirmation via our payment processor:
In-Game Assets: Virtual items are credited instantaneously to your linked account.
Service Features: Any service-based enhancements are activated immediately on the post-purchase confirmation page.
No Physical Shipment: As these are purely digital products, no physical goods will be shipped. Please ensure your account identifiers are accurate at the time of purchase to facilitate seamless delivery.
- Waiver of the Right of Withdrawal (EU/UK Consumers)
In accordance with the EU Consumer Rights Directive and the UK Consumer Contracts Regulations, the statutory 14-day right of withdrawal (cancellation period) typically applies to most online purchases.
However, this right does not apply to the supply of digital content that is not supplied on a tangible medium.
Important: By proceeding with your purchase and clicking the ‘Pay’ (or equivalent) button, you provide your express consent for the immediate performance of the contract. You explicitly acknowledge that once the digital content is delivered or accessed, you lose your statutory 14-day right of withdrawal. Consequently, all processed transactions for delivered digital content are final and non-refundable.
- Proprietary Rights and Limited License
Zenmatchpop is a proprietary platform. Your purchase grants a right of use, not ownership of the underlying assets.
Limited Usage Rights: SMALL INDIE COMPANY LIMITED grants you a personal, non-exclusive, non-transferable, and revocable limited license to use the virtual items solely for personal, non-commercial entertainment.
Intellectual Property: All intellectual property, including but not limited to source code, graphics, artwork, music, and game mechanics, remains the exclusive property of SMALL INDIE COMPANY LIMITED.
Prohibitions: You are strictly prohibited from copying, modifying, redistributing, or reverse-engineering any site assets. Any unauthorised commercial use will result in immediate termination of access and may be reported to relevant authorities.
- Dispute Resolution and Corporate Identity
As a registered New Zealand entity, we operate in compliance with the Fair Trading Act and the Consumer Guarantees Act. We are committed to maintaining the high standards of transparency required by our global payment partners.
If you encounter a technical failure where a purchased item is not delivered to your account, please contact our support team immediately for a manual resolution or refund.
Company Details:
Company Name: SMALL INDIE COMPANY LIMITED
Registration Number: 8695708 / 9429051266417
Address: 12 Mangaone Lane, Rd 3, Hamilton 3283, New Zealand
Customer Support: elimination@zenmatchpop.com
Response Time: We aim to respond to all technical enquiries within 24 hours.