- General Information
What is Zenmatchpop?
Zenmatchpop is a dedicated online platform offering original, stress-relieving tile-matching games. Our mission is to provide a seamless, high-quality gaming experience directly to our users through our proprietary, secure web-based interface.
Who operates this website?
This website is owned and operated by SMALL INDIE COMPANY LIMITED, a registered legal entity in New Zealand (NZBN: 9429051266417). Our registered headquarters are located at 12 Mangaone Lane, Rd 3, Hamilton 3283, New Zealand.
Are the games and assets on this site authorised?
Yes. We maintain a strict policy regarding intellectual property. All visual assets, gameplay mechanics, and software code on www.zenmatchpop.com are either proprietary creations owned by Zenmatchpop or are utilised under verified royalty-free licences. We do not employ unauthorised third-party copyrighted materials or trademarks, ensuring a fully compliant environment for our payment partners and users.
- Payments & Security
Which payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. All transactions are processed via PCI-DSS compliant payment gateways to ensure maximum security.
Is my payment information secure?
Absolutely. Our website employs industry-standard SSL (Secure Sockets Layer) encryption. We do not store your full credit card details on our servers; all sensitive financial data is handled exclusively by our secure, regulated payment processors.
In which currency will I be charged?
For our customers within the European region, transactions are typically processed in Euro (€). The final total is clearly displayed on the checkout page prior to payment confirmation.
- Digital Delivery & Access
How do I receive my purchase?
Zenmatchpop specialises in instant digital delivery. Upon the successful completion of your transaction, your account or game session will be upgraded immediately. As our products are purely digital software services, there are no physical shipping requirements or logistical delays.
I didn’t receive an order confirmation. What should I do?
Please inspect your “Spam” or “Junk” folder. If the confirmation email has not arrived within 10 minutes, please contact our support team at elimination@zenmatchpop.com with your transaction details, and we will verify your access manually.
- Refunds & Cancellations
What is the refund policy for European customers?
In strict accordance with EU Consumer Protection Laws regarding digital content:
Immediate Performance: By purchasing and gaining immediate access to our digital games, you provide your express prior consent for the immediate performance of the contract.
Waiver of Withdrawal Right: You explicitly acknowledge that once the digital content is accessed or the service has commenced, you waive your statutory 14-day right of withdrawal.
Technical Defect: Refunds are only eligible if a verified technical defect prevents access to the service and our technical team is unable to rectify the issue.
How do I request a refund for a technical issue?
If you encounter a persistent technical fault, please contact elimination@zenmatchpop.com within 14 days of purchase. If the fault is identified within our system and cannot be resolved, a full refund will be issued to your original payment method.
- Customer Support
How can I contact Zenmatchpop?
We are committed to operational transparency. You may reach us through the following channels:
Email: elimination@zenmatchpop.com
Phone: +64 78457510
Post: 12 Mangaone Lane, Rd 3, Hamilton 3283, New Zealand
When can I expect a response?
Our support team aims to respond to all formal enquiries within 24 hours, Monday to Friday.